In the “Comments” tab you can see and make comments to the entity. You can also make replies to existing comments.
Make Comments to Specific Users or Teams
If you want to be sure, that specific users or the users of a team are reading your comment, you can mention the user or team in you comment. Write “@” in your comment followed by the user or team name.
As soon as you write “@”, a popup list with users and teams will appear. It only includes the top of the list, but if you start writing the name or initials, it will narrow the list to the names matching your input. Select the user or team, you want to address.
How does the User see his Unread Comments?
The user will now see a wide button in the activity logs, to inform him, that he must read and confirm the comment.
In addition to this, a digest mail to the user will include his unread comments. The frequency of digest mails depends on the system setup. I.e. whether it is send once a day, once an hour or with some other time interval. The digest mail is only send, if there are new comments or assignments made after the previous digest mail.